These Client Service Terms apply when you hire Kea Marketing LLC (“we,” “us,” “our”) for website work — including website design and build, maintenance, hosting, and related services (the “Services”).
They are separate from the Terms of Service that govern general use of this website. If we have signed a separate written agreement with you, that agreement controls and these terms fill any gaps. If we haven’t, these are the terms that apply.
Last updated: September 16, 2026
Ending Service — 30 Days’ Notice
If we do not have an annual service agreement in place, either of us may end ongoing Services by giving 30 days’ written notice. Email counts as written notice.
The 30 days exist for a practical reason: websites, hosting, domains, analytics, and email tools have to be handed over deliberately. Rushing that is how things break or get lost. The notice period gives both sides time to arrange the transfer of any accounts, files, or assets you need.
During the notice period, ongoing Services continue and are billed as usual.
Out-of-Scope Offboarding Work Is Billed Hourly
Your normal Services continue and are billed as usual through the notice period. If offboarding needs work outside that normal scope, the extra work is billed hourly at our then-current rate. Typically out of scope:
- Migrating a website to a host or provider of your choosing
- Transferring domains, DNS records, or SSL certificates
- Handing over logins, accounts, and third-party integrations
- Exporting files, backups, content, or analytics history
- Documentation or walkthroughs for whoever takes over
If your agreement already covers the handover, it isn’t extra and you won’t be billed for it. When something does fall outside scope, we’ll tell you the rate in writing and estimate the hours before starting. No surprise invoices.
What You Keep
Once your account is paid in full, you own your content, your domain, and the custom work we produced specifically for you. We keep ownership of any reusable tools, templates, code libraries, or internal processes we brought to the project or developed for general use.
Third-party software, themes, plugins, and services remain subject to their own licenses and terms, which may require you to hold your own subscription after transfer.
Hosting
If we host your site, hosting ends when the notice period ends unless we agree otherwise in writing. We will keep your site online through the full notice period. After that, we are not obligated to retain your files or backups, so please complete your transfer before the notice period closes.
Payment
Invoices are due as stated on the invoice. We may pause Services on past-due accounts after giving you notice. Asset transfers are completed once outstanding balances are settled.
Changes to These Terms
We may update these terms. The version in effect when you engaged us — or the version referenced in your signed agreement — governs that engagement. The current version is always the one posted here.
Questions
Ask before you sign anything. We’d rather answer a question now than sort out a misunderstanding later.
Kea Marketing LLC
Mobile, Alabama, United States
Email: me [at] brooksconkle.com